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1. Introduction
Royal Cliks Solutions Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website royalcliks.co.uk or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
Personal Data
- Name and contact information
- Company details
- Email address
- Phone number
- Job title
Technical Data
- IP address
- Browser type and version
- Time zone and location
- Device information
- Operating system
Usage Data
- Pages visited
- Time spent on pages
- Navigation paths
- Click-through rates
Communications
- Email correspondence
- Support tickets
- Feedback and survey responses
- Call recordings (with consent)
3. How We Use Your Information
Service Delivery
To provide and maintain our IT services and support.
Communication
To respond to inquiries and provide customer support.
Improvement
To analyze and improve our website and services.
Security
To protect against fraud and unauthorized access.
Updates
To send important updates about our services.
Compliance
To meet legal and regulatory requirements.
4. Data Security
Encryption
All data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Control
Strict access controls and authentication mechanisms to prevent unauthorized access.
Regular Audits
Regular security audits and vulnerability assessments to ensure ongoing protection.
Staff Training
Regular data protection training for all staff handling personal data.
5. Your Data Protection Rights
Right to Access
You have the right to request copies of your personal data.
Right to Rectification
You have the right to request correction of inaccurate information.
Right to Erasure
You have the right to request deletion of your personal data.
Right to Restrict
You have the right to request restriction of processing.
Data Portability
You have the right to request transfer of your data.
Right to Object
You have the right to object to our processing of your data.
6. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.